When customer asks about indoor air quality concerns related to building historyUpdated 7 hours ago

WHEN a customer is concerned about air quality in a building with a particular history (e.g., former funeral home):

• IF the concern involves residual pollutants or unknown contaminants, THEN explain that indoor air quality can be affected by previous building use and recommend performing an indoor air quality test to identify specific concerns.
• THEN inform the customer about air purifiers designed to reduce allergens, mold, VOCs, viruses, bacteria, odors, and smoke, suitable for spaces where children spend time.
• THEN ask the customer to specify the size of the space(s) to purify and whether they prefer rapid air cleaning or continuous steady purification to recommend appropriate products.