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Are there alternative shipping options due to high FedEx costs to Canada?
We understand concerns regarding shipping costs. Currently, all sales process through our website with the best delivery options available, including domestic and international shipping options. We do not have alternate shipping methods beyond those
How can I track my replacement unit or order?
If your replacement unit is being shipped, you should receive tracking information via your preferred carrier, such as UPS or FedEx. In case you do not have this information or if there are any issues, please reach out to our team who will confirm th
What shipping service should I use based on my address?
If your address can receive shipments through FedEx or UPS, you can use that as the correct shipping address. However, if you have a P.O. Box, it is preferable to use a physical address instead for receiving your order. Please confirm your address wh
Why didn't I receive all the items in my order?
If you did not receive all the items in your order, it is possible that some items may be arriving separately. To check the status of your order, please refer to the tracking link provided in your shipping confirmation email. If the medium item from
What should I do if my replacement unit does not work?
If you receive a replacement unit that does not work, we are truly sorry for the inconvenience. Please provide us with a detailed description of the issue you are experiencing. If the unit is malfunctioning due to a defect. Once we have more informat