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Air Oasis

Our Customer Excellence team is available to help with any questions or concerns. Let a member of our US based team help you find the perfect air purifier, so you can Love the Air You Breathe.

Air Oasis Customer Excellence Center

Does the iAdaptAir produce ozone?

Will the iAdaptAir get rid of mold and mycotoxins?

How long should I run my iAdaptAir?

How small of a particle will an iAdaptAir 2.0 filter?

Do UV lamps contain mercury?

How does UV light technology work?

Are the legs required on the 2.0?

Which way do I insert my new filter in the iAdaptAir?

Why doesn't the unit come back on after a power outage?

How do I turn off the lights in the Legacy iAdaptAir/iAdaptAir 2.0?

Who certified the iAdapatAir 2.0?

Is the UVC light inside my air purifier safe?

Are the iAdaptAir® 2.0 Purifiers made out of metal or plastic?

What does E1/E01 mean on my iAdaptAir 2.0?

Care & Cleaning: Dust on iAdaptAir 2.0

What are all the icons on the control panel?

Can I turn off the ionizer on my iAdaptAir?

How do I disable the wifi capabilities?

How do I connect to the app?

Does the iAdaptAir produce hydroxyls?

How does Bi-Polar ionization work?

Why does my 2.0 Purifier read "0" when it's working?

iAdaptAir 2.0

What is the lead time for an order of 100 plus units?

What is the lead time?

What's the lead time on an international order?

How do I apply promo/discount codes?

Why didn't my overnight or express shipment arrive in one day?

Why Is My IonicAir Beeping?

Where can I purchase a replacement cell for the Sharper Image unit?

How do I convert from square feet to cubic feet?

Does Air Oasis have a phone number I can call?

Where can I buy locally?

Are there any discount codes available?

Which Bundles do you have?

How do I reset the filter light on my Legacy iAdaptAir?

What shipping methods are available?

When will or what will your next sale be?

Where are your products made?

Can I send in my unit for repair or to have you replace a filter or other consumable part?

Hello?

Can I use my HSA/ FSA at Air Oasis?

Need someone to call me?

What savings can I get when I bundle air purifiers?

Are there alternative shipping options due to high FedEx costs to Canada?

How can I track my replacement unit or order?

What shipping service should I use based on my address?

General Questions

What is the best air purifier to help with mold?

Why do the results from my air quality tests at home differ from the results on your website?

Can the air purifier be placed on it's side or ran horizontally?

Where can I find an Owners Manual?

Do Air Oasis air purifiers help with allergies?

When should I use an air purifier?

Can you be in the room when an air purifier is running?

How many hours a day should I use an air purifier?

Should I close the door when using an air purifier?

Are air purifiers loud?

What air purifiers are best for pet dander?

Is it expensive to use an air purifier?

Which air purifier is best for me?

What are the best air purifiers for allergies and/or asthma?

Do air purifiers help with black mold?

How much space will an air purifier cover?

Why should I buy an air purifier?

Why are air purifiers needed?

Can air purifiers kill bacteria?

Can air purifiers kill viruses?

Is my electric bill going to be higher with an air purifier?

Can air purifiers get rid of mildew?

Do air purifiers make the air dry?

Can I open the windows while using an air purifier?

What does HEPA stand for?

What does UV stand for?

What is ionization?

Can air purifiers help with dust?

Will air purifiers improve my health?

Can you use air purifiers in a school?

Can you use air purifiers in an office?

Can you use air purifiers in a medical office or hospital?

Do air purifiers emit ozone?

Are multiple air purifiers better than one?

Can air purifiers help with chemical smells?

Are there any negative effects of using an air purifier?

Can an air purifier work for my entire home?

Where should I place my air filter?

Is there a Prop 65 warning?

How does your iAdaptAir compare to AirDoctor?

How do I know if I have an indoor air quality problem?

What are the primary sources of air pollution?

What is a micron?

What does CADR stand for?

What does CFM stand for?

What does ACH stand for?

How do you measure indoor air quality?

How does an Air Purifier remove smoke?

Which of your products is the best for smoke?

How does bi-polar ionization reduce smoke?

Why is my Air Quality Sensor displaying a sad face?

Which AHPCO cell do I need?

How is the user protected from the UV lights within the iAdaptAir 2.0?

How do I know if my air purifier is broken?

Why is my air purifier making a weird noise?

What if my air purifier won't turn on?

How long does an Air Oasis air purifier last?

Can air purifiers help with pet smells?

Do I need to replace UV bulbs?

Are air purifiers hard to maintain?

Power Cord For Air Purifier?

What Does The Red Flashing Light Mean On My Nano?

How do I know when it's time to replace the filters?

General Air Purifier Questions

Are the iAdaptAir 2.0 filters compatible with older iAdaptAir models?

Are there any discounts on filters?

Where can I recycle my used Filter, Cell or UV lamp?

Which filter does my air purifier have?

General Filter Questions

What type of filter is in this 94 HEPA Air purifier?

Is the Air Oasis purifier safe for my pets?

How long should I run my air purifier per day?

Does the 94 HEPA purifier produce ozone?

How small of a particle will a 94 HEPA filter?

How often should I replace/reset the filter in a 94 HEPA?

Will the 94 HEPA get rid of Mold?

What particulate size will the purifier filter?

94 HEPA Air Purifier

How long does it take to receive a refund?

How long are the AirOasis products covered under warranty?

What should I do if my replacement unit does not work?

Why didn't I receive all the items in my order?

How do I return my Air Oasis product?

How do I register for warranty?

Warranty & Returns

When customer asks about indoor air quality concerns related to building history

WHEN a customer is concerned about air quality in a building with a particular history (e.g., former funeral home):

<p>WHEN a customer is concerned about air quality in a building with a particular history (e.g., former funeral home):</p><ul><li>IF the concern involves residual pollutants or unknown contaminants, THEN explain that indoor air quality can be affected by previous building use and recommend performing an indoor air quality test to identify specific concerns.</li><li>THEN inform the customer about air purifiers designed to reduce allergens, mold, VOCs, viruses, bacteria, odors, and smoke, suitable for spaces where children spend time.</li><li>THEN ask the customer to specify the size of the space(s) to purify and whether they prefer rapid air cleaning or continuous steady purification to recommend appropriate products.</li></ul>

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