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General Questions

What is the lead time for an order of 100 plus units?

For orders of this size, there is no way to determine an exact lead time. Factors such as which item you want, where the order is being shipped, and the availability of the product can change the lead time of very large orders. Our customer support t

What shipping methods are available?

If you select the free shipping option your order will ship using the most economical method. This is typically FedEx Ground or USPS First Class Mail. UPS, express methods and other options are available for a charge at checkout. Please be aware, sel

When will or what will your next sale be?

Thank you for your interest in our sales! We appreciate your enthusiasm. While we don't have specific information on our upcoming sales at the moment, we encourage you to stay tuned to our website/email newsletter/social media channels. We regularly

What is the lead time?

We strive to process all orders within 1-3 business days. The estimated time to receive your order can vary depending on shipping method and your location. All items typically arrive within 3 to 5 business days via free shipping once the order has be

What's the lead time on an international order?

We strive to process all orders in 1 - 3 business days. Please allow up to an additional 7 days for international shipments to arrive. We will ship the product directly from our factory in the U.S to your location. Shipping, duties, and taxes will be

Where are your products made?

Air Oasis Air Purifiers are primarily made in either China or Vietnam. Some final assembly and components are made in the USA. All items are checked for quality control and shipped from our U.S warehouse.

How do I apply promo/discount codes?

To apply a promo or discount code:• Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order.• Only one code can be used per order.If you’re having trouble entering y

Why didn't my overnight or express shipment arrive in one day?

We strive to process all orders in 1 - 3 business days. We often beat expectations by shipping the same day. Once processed it will ship using the method you chose. Choosing an express method will ensure faster delivery, but it could still take 2 - 3

Why Is My IonicAir Beeping?

Your IonicAir will start beeping when it is time to change the AHPCO Cell. This is typically once every 2 years. You may use the link below to order the replacement Cell online. https://www.airoasis.com/collections/replacement-parts

Can I send in my unit for repair or to have you replace a filter or other consumable part?

We do not currently offer maintenance services for our products. They are designed in a manner that allows the end user to conduct their own maintenance. We do carry certain replacement parts that we can send to customers for their repair. We've foun

Where can I purchase a replacement cell for the Sharper Image unit?

Sharper image purifiers with Item No. 203578 will need the AHPCO 4G3. It can be found and purchased from our website and or directly from this link AHPCO-4G3

How do I convert from square feet to cubic feet?

Multiply the sq. ft. by the height of your ceiling. The square-foot coverages we suggest for our air purifiers are based on 8-foot ceilings.

Does Air Oasis have a phone number I can call?

Yes, our phone number and hours of operation can be found in the Customer Care Center.

Where can I buy locally?

Air Oasis is an e-commerce-based company. All sales are processed directly through our website or other market places, such as Amazon. For a quote and pricing, please add the desired product and quantity to your shopping cart. Once you have done so,

Hello?

If you have received this message during live chat hours, we're currently experiencing a high volume of chats. Please bear with us and we will be with you momentarily. If after hours, one of our live Agents will respond during normal business hours.

Are there any discount codes available?

Please subscribe to our marketing emails to stay updated on all upcoming sales. It will also provide you exclusive email-only access to special coupons and discounts. You can subscribe using the form in the footer of our website. If you were emailed

Which Bundles do you have?

Here is a direct link to our Bundles page: https://www.airoasis.com/collections/air-purifier-bundles

How do I reset the filter light on my Legacy iAdaptAir?

To reset the filter indicator light on your Legacy iAdaptAir, power on your unit then simply hold down the indicator light button for 5 seconds or until the light turns off.

Can I use my HSA/ FSA at Air Oasis?

Yes, simply select Truemed as your payment option at checkout and use your FSA or HSA card as you would any other credit card.