Live chat is available during the times below, except on certain holidays.

We are here to help with any questions, issues, refund requests or warranty requests.

Phone and SMS support is available:
Monday - Thursday 8:00 AM - 4:00 PM CST

Air Oasis

<p>Good news, Air Oasis no longer requires warranty registration. The process is automatic! Should you need to file a warranty claim in the future, we may ask for your proof of purchase and/or the serial number for warranty verification&#xA0;</p>

Good news, Air Oasis no longer requires warranty registration. The process is automatic! Should you need to file a warranty claim in the future, we may ask for your proof of purchase and/or the serial number for warranty verification

How do I register for warranty?

Warranty & Returns

Can I turn off the ionizer on my iAdaptAir?

Does the iAdaptAir produce ozone?

How do I turn off the lights in the Legacy iAdaptAir/iAdaptAir 2.0?

Will the iAdaptAir get rid of mold and mycotoxins?

How long should I run my iAdaptAir?

How do I know when it's time to replace the filters?

How small of a particle will an iAdaptAir 2.0 filter?

Does the iAdaptAir produce hydroxyls?

How does Bi-Polar ionization work?

Do UV lamps contain mercury?

How does UV light technology work?

Is the UVC light inside my air purifier safe?

Who certified the iAdapatAir 2.0?

How do I disable the wifi capabilities?

Are the legs required on the 2.0?

Why does my 2.0 Purifier read "0" when it's working?

How do I connect to the app?

Which way do I insert my new filter in the iAdaptAir?

iAdaptAir 2.0

What is the lead time for an order of 100 plus units?

What shipping methods are available?

When will or what will your next sale be?

What is the lead time?

What's the lead time on an international order?

Where are your products made?

How do I apply promo/discount codes?

Why didn't my overnight or express shipment arrive in one day?

Why Is My IonicAir Beeping?

Can I send in my unit for repair or to have you replace a filter or other consumable part?

Where can I purchase a replacement cell for the Sharper Image unit?

How do I convert from square feet to cubic feet?

Does Air Oasis have a phone number I can call?

Where can I buy locally?

Hello?

Are there any discount codes available?

Which Bundles do you have?

How do I reset the filter light on my Legacy iAdaptAir?

Can I use my HSA/ FSA at Air Oasis?

General Questions

What is the best air purifier to help with mold?

Why do the results from my air quality tests at home differ from the results on your website?

Can the air purifier be placed on it's side or ran horizontally?

Where can I find an Owners Manual?

Do Air Oasis air purifiers help with allergies?

How do I know if my air purifier is broken?

Why is my air purifier making a weird noise?

What if my air purifier won't turn on?

How long does an Air Oasis air purifier last?

When should I use an air purifier?

Can you be in the room when an air purifier is running?

How many hours a day should I use an air purifier?

Should I close the door when using an air purifier?

Are air purifiers loud?

What air purifiers are best for pet dander?

Is it expensive to use an air purifier?

Which air purifier is best for me?

What are the best air purifiers for allergies and/or asthma?

Do air purifiers help with black mold?

How much space will an air purifier cover?

Are air purifiers hard to maintain?

Why should I buy an air purifier?

Why are air purifiers needed?

Can air purifiers kill bacteria?

Can air purifiers kill viruses?

Is my electric bill going to be higher with an air purifier?

Can air purifiers get rid of mildew?

Do air purifiers make the air dry?

Can I open the windows while using an air purifier?

What does HEPA stand for?

What does UV stand for?

What is ionization?

Can air purifiers help with dust?

Will air purifiers improve my health?

Can you use air purifiers in a school?

Can you use air purifiers in an office?

Can you use air purifiers in a medical office or hospital?

Do air purifiers emit ozone?

Are multiple air purifiers better than one?

Can air purifiers help with pet smells?

Can air purifiers help with chemical smells?

Are there any negative effects of using an air purifier?

Can an air purifier work for my entire home?

Where should I place my air filter?

Is there a Prop 65 warning?

How does your iAdaptAir compare to AirDoctor?

Do I need to replace UV bulbs?

How do I know if I have an indoor air quality problem?

What are the primary sources of air pollution?

What is a micron?

What does CADR stand for?

What does CFM stand for?

What does ACH stand for?

How do you measure indoor air quality?

How does an Air Purifier remove smoke?

Which of your products is the best for smoke?

How does bi-polar ionization reduce smoke?

Why is my Air Quality Sensor displaying a sad face?

Which AHPCO cell do I need?

General Air Purifier Questions

Which filter does my air purifier have?

Where can I recycle my used Filter, Cell or UV lamp?

Are the iAdaptAir 2.0 filters compatible with older iAdaptAir models?

Are there any discounts on filters?

General Filter Questions

How long will the CMH250 Cool Mist Humidifier run?

Why is condensation building up on my humidifier?

How many square feet does the CMH250 Cool Mist Humidifier cover?

Why doesn't the CMH250 Cool Mist Humidifier come with a wall plug?

Why isn't my CMH250 humidifier producing any mist?

What comes in the CMH250 Humifier box?

Should I use distilled water or tap water in my CMH250 humidifier?

Does the CMH250 humidifier have replacement parts?

What is the difference between a warm mist and a cool mist humidifier?

Will a humidifier cause mold growth?

Can I put oils in my CMH250 humidifier?

What are the benefits of using a humidifier?

Do I need to clean my CMH250 humidifier?

How long should I run a humidifier?

What does a cool mist humidifier do?

Humidifiers

Why does my Essential Oil Diffuser keep turning itself off?

How do I use my essential oil diffuser?

What are the benefits of using an essential oil diffuser?

How often should I clean my essential oil diffuser?

What will happen if I use too much oil in my diffuser?

Are essential oil diffusers safe for my pets?

How many drops of oil should I add to my diffuser, and how much water should I add?

How do I register for warranty?Updated 6 months ago