Why didn't I receive all the items in my order?Updated 5 hours ago

If you did not receive all the items in your order, it is possible that some items may be arriving separately. To check the status of your order, please refer to the tracking link provided in your shipping confirmation email. If the medium item from your order has not arrived, here are a few steps you can take:

• Check with neighbors, roommates, or a doorman to see if someone accepted the package on your behalf.
• Verify that the delivery address provided was correct.
• Contact the carrier (e.g., FedEx) for more detailed delivery information.

If the package does not arrive shortly, please reach out and ask to speak with a live agent so we can escalate the issue and assist you further.